Shipping Policy

Peppermayol.shop provides shipping for orders placed through https://peppermayol.shop.

We sell women's dresses, wedding dresses, formalwear, occasionwear, and fashion accessories. This Shipping Policy explains our shipping methods, processing times, delivery estimates, tracking procedures, customs responsibilities, and procedures for shipping-related problems.

1. Free Shipping on All Orders

We offer free standard shipping on all orders unless a specific product page or checkout page expressly states otherwise.

There is no minimum order value required to qualify for our standard free shipping offer.

Free standard shipping applies to eligible products purchased through Peppermayol.shop.

If an optional express or expedited shipping service is available at checkout, that service may carry an additional fee. Any applicable upgrade fee will be displayed before you complete your purchase.

2. Order Processing Time

After successful payment confirmation, orders generally require 1–5 business days for processing before dispatch.

Processing time includes activities such as:

• Payment verification.
• Order confirmation.
• Inventory preparation.
• Quality checks.
• Packaging.
• Preparation of shipping documentation.
• Handover to the shipping carrier.

Business days generally exclude weekends and applicable public holidays.

During major sales events, holiday periods, new product launches, or periods of unusually high order volume, processing may take longer.

If there is a significant unexpected delay affecting your order, we will make reasonable efforts to provide an update.

3. Estimated Delivery Times

After dispatch, standard delivery generally takes approximately:

12–28 business days

The above timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery times may vary depending on the destination country, carrier network, customs processing, local postal services, weather, public holidays, remote-area delivery, and other factors outside our reasonable control.

Some remote, rural, or island destinations may require additional delivery time.

4. Express Shipping

Where express shipping is offered at checkout, the estimated transit time may be approximately:

5–12 business days after dispatch

Express delivery estimates are not guaranteed unless a specific guaranteed delivery service is expressly identified at checkout.

Express shipping does not necessarily reduce order-processing time unless this is expressly stated.

5. Tracking Information

Once your order has been dispatched, we generally provide tracking information to the email address associated with your order.

Tracking information may take some time to become active after the carrier receives the parcel.

If tracking information does not immediately show movement, this does not necessarily mean that the parcel is lost.

If you have not received tracking information within 7 business days after your order, please contact:

info@peppermayol.shop

Please include your order number so that we can investigate.

6. Delivery Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully check:

• Full recipient name.
• Street address.
• Apartment, unit, or building number where applicable.
• City.
• State or province where applicable.
• Postal or ZIP code.
• Country.
• Contact telephone number where requested.

If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned.

If you notice an address error after placing your order, contact info@peppermayol.shop as soon as possible.

We will make reasonable efforts to update an address before fulfillment, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

7. Returned or Undeliverable Packages

A package may be considered undeliverable if:

• The address is incomplete or incorrect.
• The recipient cannot be located.
• The recipient refuses delivery.
• Required customs charges are not paid.
• Local delivery restrictions prevent delivery.
• The carrier is unable to complete delivery after reasonable attempts.

If an undeliverable package is returned to us, please contact info@peppermayol.shop.

Depending on the circumstances and applicable law, we may offer reshipment, cancellation, or refund options.

Any additional shipping, customs, handling, or carrier charges arising from an incorrect customer-provided address or refusal to accept delivery may be deducted or charged where legally permitted.

8. Customs Duties, Taxes, and Import Charges

For international orders, the destination country may impose:

• Import duties.
• Customs duties.
• VAT or sales taxes.
• Brokerage fees.
• Customs clearance charges.
• Local administrative fees.
• Other government or carrier charges.

Free shipping means that we do not charge you for our standard shipping service. It does not necessarily mean that your destination country's customs duties, taxes, or import charges are waived.

Unless otherwise stated at checkout or required by applicable law, such destination-country charges may be the customer's responsibility.

Because customs rules differ between countries, we cannot guarantee the exact amount of any import charges before shipment.

Customers should check their local customs and tax requirements before placing an international order if they are concerned about additional charges.

9. Customs Delays

International orders may be delayed while undergoing customs inspection or clearance.

Customs authorities may request additional information or documentation from the recipient.

Such delays are outside our reasonable control.

We will make reasonable efforts to assist with shipping-related information available to us, but we cannot control the decisions, processing times, or requirements of customs authorities.

10. Lost Packages

If your package appears to be lost in transit, contact us at info@peppermayol.shop with:

• Your order number.
• Your full name.
• The shipping address.
• Your tracking number, if available.
• Any relevant delivery information.

We may contact the carrier or logistics provider to investigate.

Where the carrier confirms that a package has been lost, we will work with you to determine an appropriate resolution, such as replacement or refund, subject to product availability, the applicable shipping terms, and applicable law.

Nothing in this section limits any consumer rights that apply to undelivered goods.

11. Package Marked as Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

1. Check around your delivery address and any safe-place location.
2. Check with household members, building reception, neighbors, or other authorized recipients.
3. Contact the relevant local carrier if appropriate.
4. Contact us at info@peppermayol.shop.

We will make reasonable efforts to assist with the investigation.

For security purposes, we may request delivery information or other evidence from the carrier.

Where applicable law places responsibility for delivery on the seller until the consumer or an authorized third party physically receives the goods, we will comply with those requirements.

12. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package before opening it whenever reasonably possible.

If the product inside is damaged, contact info@peppermayol.shop as soon as reasonably possible and provide:

• Your order number.
• Photographs of the outer packaging.
• Photographs of the shipping label.
• Photographs of the damaged product.
• A description of the damage.

We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

13. Wrong Product Received

If you receive a product that you did not order, please contact info@peppermayol.shop.

Please provide your order number and photographs of the product and shipping label.

We will investigate the fulfillment error and provide an appropriate remedy, which may include replacement, return instructions, or refund depending on the circumstances.

Where the error is ours, we will not require you to bear reasonable return costs that we are legally required to cover.

14. Multiple Items in One Order

Orders containing multiple products may be shipped together or separately depending on product availability, fulfillment arrangements, warehouse processing, and logistics considerations.

If products are shipped separately, you may receive more than one tracking number.

You will not be charged an additional standard shipping fee simply because an order is divided into multiple shipments.

15. Delivery Estimates Are Not Guaranteed

All standard and express delivery timeframes published on our website are estimates unless the checkout page expressly states that a particular service has a guaranteed delivery date.

Delivery may be affected by:

• Carrier delays.
• Customs inspections.
• Weather.
• Public holidays.
• Natural disasters.
• Transportation disruptions.
• Incorrect or incomplete addresses.
• Remote-area delivery.
• Government restrictions.
• High seasonal shipping volumes.
• Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist with delayed shipments.

16. Shipping and Returns

Our free standard shipping offer applies to the original outgoing shipment.

For voluntary returns, including returns because of a change of mind, size preference, or style preference, the customer may be responsible for return shipping costs unless otherwise stated or required by applicable law.

If a product is defective, damaged, incorrectly supplied, or otherwise subject to a legally required remedy, we will handle return shipping in accordance with our Return & Refund Policy and applicable law.

Please review our Return & Refund Policy before sending any product back.

17. Order Cancellation and Address Changes

If you need to cancel an order or change the shipping address, contact info@peppermayol.shop as soon as possible after placing the order.

We will make reasonable efforts to accommodate the request before the order enters fulfillment.

Once an order has been processed, packed, or dispatched, changes may no longer be possible.

If cancellation or modification is still legally available after dispatch, we will handle the request in accordance with applicable law.

18. Shipping Restrictions

We may be unable to ship to certain locations where shipping is prohibited, unavailable, unsafe, or otherwise impractical because of applicable laws, carrier restrictions, customs requirements, or logistical limitations.

If we are unable to fulfill an order because the destination cannot be serviced, we will contact the customer and provide an appropriate solution, including cancellation and refund where applicable.

19. Contact Us About Shipping

For questions regarding shipping, delivery, tracking, customs, or lost packages, please contact:

Peppermayol.shop
Email: info@peppermayol.shop
Phone: +44 7624346795
Address: 33 Briar Road, Golborne, Warrington
Website: https://peppermayol.shop

Please include your order number whenever contacting us about an existing order.

20. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping carriers, fulfillment arrangements, delivery services, business practices, or legal requirements.

The latest version will be published on our website.

Unless otherwise required by law, the shipping terms applicable to an order will generally be those in effect when the order was placed.