Privacy Policy

 

Peppermayol.shop respects your privacy and is committed to protecting the personal information you provide when you visit or purchase from our website.

This Privacy Policy explains what information we may collect, how we use it, how we share it, how we protect it, how long we retain it, and the choices and rights that may be available to you.

This Privacy Policy applies to information collected through https://peppermayol.shop, our Shopify-powered online store, and through communications you send to us in connection with your purchases or use of our services.

1. Who We Are

Peppermayol.shop operates an online fashion store offering women's dresses, wedding dresses, formal and occasion wear, and fashion accessories.

For privacy-related questions or requests, you may contact us at:

Email: info@peppermayol.shop
Phone: +44 7624346795
Address: 33 Briar Road, Golborne, Warrington
Website: https://peppermayol.shop

2. Information We Collect

We may collect different categories of personal information depending on how you interact with our website.

2.1 Information You Provide Directly

When you browse, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our store, we may collect:

• Name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.
• Account information.
• Order details.
• Products purchased or considered.
• Payment-related transaction information.
• Communications sent to our customer service team.
• Information provided in return, refund, exchange, or product-support requests.
• Information you voluntarily provide in reviews, feedback, or other communications.

We do not intentionally request or require unnecessary sensitive personal information to complete an ordinary purchase.

2.2 Payment Information

Payments made through our website are processed through payment providers supported by Shopify and other authorized payment service providers.

We may receive transaction information such as payment status, transaction reference, billing information, and payment method type.

We generally do not receive or store your complete credit card number or complete payment authentication credentials on our own systems.

Payment providers may process your information according to their own privacy policies and legal obligations.

2.3 Automatically Collected Information

When you visit our website, certain information may be collected automatically through Shopify, cookies, pixels, analytics technologies, and similar technologies.

This may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Language settings.
• Approximate location derived from technical information.
• Pages viewed.
• Products viewed.
• Search activity.
• Referring website.
• Date and time of visits.
• Interaction with website features.
• Cart and checkout activity.
• Technical information necessary to maintain website security and functionality.

3. How We Use Personal Information

We may use personal information for the following purposes:

• To process and fulfill orders.
• To arrange payment and delivery.
• To provide order confirmations and shipping updates.
• To provide customer service.
• To process returns, refunds, exchanges, and complaints.
• To communicate with you about your orders.
• To maintain and manage customer accounts.
• To detect, investigate, and prevent fraud, unauthorized transactions, abuse, and security incidents.
• To maintain and improve our website.
• To understand how customers use our website.
• To analyze product and website performance.
• To personalize certain website features and shopping experiences.
• To send promotional communications where you have provided appropriate consent or where otherwise permitted by applicable law.
• To comply with legal, tax, accounting, regulatory, and law-enforcement requirements.
• To establish, exercise, or defend legal claims.
• To protect the rights, safety, and property of our business, customers, and service providers.

4. Legal Bases for Processing

Depending on the jurisdiction in which you live, we may process personal information on one or more of the following legal bases:

• Performance of a contract, including processing and delivering an order you have placed.
• Compliance with a legal obligation.
• Our legitimate business interests, where those interests are not overridden by your rights and interests.
• Your consent, where consent is required.
• Protection of vital interests in circumstances recognized by applicable law.

Where we rely on consent, you may withdraw that consent at any time, although withdrawal will not affect processing that occurred before consent was withdrawn.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, maintain shopping carts, support checkout, analyze traffic, improve website performance, and provide relevant advertising where applicable.

Cookies may include:

• Essential cookies necessary for website and checkout functionality.
• Functional or preference cookies that remember settings.
• Analytics cookies used to understand website usage.
• Advertising or marketing cookies used by us or our service providers where permitted.

You may be able to control cookies through your browser settings and, where applicable, through cookie or privacy controls provided on our website.

Disabling certain cookies may affect website functionality, including account, cart, checkout, or other features.

6. Marketing Communications

If you subscribe to our marketing communications, we may use your contact information to send information about:

• New collections.
• Dresses and wedding dresses.
• Fashion accessories.
• Promotions and discounts.
• Seasonal campaigns.
• Other products or services offered by Peppermayol.shop.

You can unsubscribe from promotional emails by using the unsubscribe link included in the relevant email or by contacting us at info@peppermayol.shop.

Transactional communications, such as order confirmations, payment notices, shipping updates, and important service messages, may still be sent when necessary to fulfill your order or provide services.

7. How We Share Personal Information

We may share personal information with service providers and other parties when reasonably necessary to operate our business.

These parties may include:

Shopify

Our online store is powered by Shopify. Shopify provides infrastructure and services that may process information relating to customers, orders, checkout, payments, fraud prevention, analytics, and store operations.

Payment Providers

Payment service providers process payment transactions and related information in order to authorize and complete purchases.

Shipping and Delivery Providers

We may provide necessary information, such as your name, shipping address, telephone number, order information, and tracking information, to shipping carriers and logistics providers so that your order can be delivered.

Technology and Service Providers

We may use third-party providers for services such as website hosting, analytics, email communications, customer support, fraud prevention, security, and technical services.

Legal and Regulatory Authorities

We may disclose information where required by law, regulation, court order, governmental authority, customs authority, law-enforcement request, or other legally valid process.

Business Transactions

If our business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction subject to applicable legal requirements.

8. We Do Not Sell Personal Information for Money

We do not sell your personal information to third parties for money.

However, certain privacy laws may define terms such as "sale," "sharing," "targeted advertising," or "processing" more broadly than ordinary commercial usage.

Where applicable law gives you a right to opt out of certain forms of data sharing or targeted advertising, we will provide the legally required mechanism for exercising that right.

9. International Data Transfers

Because we use Shopify and other service providers, your personal information may be processed or stored in countries other than the country where you live.

Where applicable law requires safeguards for international transfers of personal information, we will use appropriate mechanisms and safeguards as required by applicable law.

10. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

These measures may include access controls, secure communications, authentication controls, restricted administrative access, and security features provided by Shopify and our service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and avoid sharing passwords with other people.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing and documenting transactions.
• Providing customer service.
• Processing returns and refunds.
• Maintaining business and financial records.
• Preventing fraud and abuse.
• Resolving disputes.
• Complying with legal, tax, accounting, and regulatory requirements.

The exact retention period may vary depending on the type of information, the purpose for which it was collected, applicable legal requirements, and legitimate business needs.

When personal information is no longer required, we may delete it, anonymize it, or securely dispose of it where appropriate.

12. Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights:

• The right to know whether we process your personal information.
• The right to access personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of personal information.
• The right to request restriction of certain processing.
• The right to object to certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to receive certain information in a portable format.
• The right to opt out of certain marketing communications.
• The right to opt out of certain forms of targeted advertising or data sharing where applicable.
• The right to lodge a complaint with an applicable data protection authority.

These rights are not absolute and may be subject to legal exceptions.

13. How to Submit a Privacy Request

To submit a privacy-related request, contact:

info@peppermayol.shop

Please describe the nature of your request and provide sufficient information for us to identify the relevant account or transaction.

For security purposes, we may need to verify your identity before completing certain requests.

We will respond within the timeframe required by applicable law.

14. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where we should not have collected it, please contact us at info@peppermayol.shop.

We will take reasonable steps to investigate and address the situation in accordance with applicable law.

15. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, shipping services, or other external websites.

This Privacy Policy does not apply to the privacy practices of those third parties.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

16. Third-Party Services and Shopify

Our store is operated using Shopify's ecommerce infrastructure. Shopify and other third-party service providers may independently process certain information in connection with providing their services.

Our use of third-party services does not mean that we control the privacy practices of those providers.

You should review the applicable third-party privacy information where appropriate.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, service providers, legal obligations, or privacy practices.

When we make changes, we will publish the updated version on our website and update the "Last Updated" date.

Your continued use of the website after an updated policy is published does not remove any rights you have under applicable privacy laws.

18. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Peppermayol.shop
Email: info@peppermayol.shop
Phone: +44 7624346795
Address: 33 Briar Road, Golborne, Warrington
Website: https://peppermayol.shop

We take privacy seriously and will make reasonable efforts to respond to privacy inquiries promptly and appropriately.